Effective date: August 25, 2026.
These terms are intended to make reservation changes and cancellations clear before payment.
Reservations may be cancelled without a cancellation charge when cancellation is received at least 24 hours before the scheduled pickup time. Cancellations inside 24 hours of pickup are non-refundable.
Reservations may be cancelled without a cancellation charge when cancellation is received at least 72 hours before the scheduled pickup time. Cancellations inside 72 hours of pickup are non-refundable.
No-shows are charged 100% of the reservation. A customer-requested cancellation after the chauffeur has been dispatched may be treated as non-refundable.
For airport pickups with a valid flight number, reasonable airline delays are monitored and pickup timing is adjusted when possible. A normal airline delay is not automatically treated as a customer cancellation.
Changes to pickup time, route, vehicle, passenger count, luggage, stops, or special requests may change availability and price. Material changes may be treated as a new reservation.
For a cancellation or change, call or text (312) 874-0479.
This operational policy should be reviewed with your attorney before final public launch if you need jurisdiction-specific legal advice.